Monitoring Tools Lead

DXC.technology; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service provider in Saudi Arabia is seeking an experienced Monitoring Lead to oversee enterprise monitoring strategy using tools like OpenText and Dynatrace. The role requires driving observability practices and managing a monitoring team to enhance service availability. Ideal candidates will have over 7 years in IT monitoring with proven leadership experience. Competitive salary and flexible work arrangements offered.

Benefits

Flexible work arrangements

Inclusive work environment

Qualifications

• 7+ years in IT monitoring/observability, with at least 2-3 years in a leadership role.
• Expertise in integrative monitoring tools.
• Strong understanding of enterprise IT landscapes.

Responsibilities

• Define and implement enterprise monitoring strategy.
• Lead and mentor L1/L2 and mid-level teams.
• Oversee design and integrations of monitoring tools.
• Drive automation and AI/ML predictive monitoring.

Skills

Event/incident correlation expertise

Knowledge of cloud environments (AWS/Azure/GCP)

Leadership and team management

Experience in observability practices

Strong stakeholder management

Tools

OpenText Tools (OBM, APM, SiteScope)

Dynatrace

SolarWinds

Job description

Role Overview

We are looking for an experienced Monitoring Lead / SME to design, manage, and evolve our enterprise monitoring strategy using OpenText Tools (OBM, APM, SiteScope, OO & NNMi), Dynatrace, and SolarWinds. The candidate will be responsible for driving observability practices, managing a monitoring team, and ensuring high service availability for critical business applications and infrastructure.

Responsibilities

• Define and implement the enterprise monitoring and observability strategy.
• Lead and mentor L1/L2 and mid-level support teams.
• Oversee monitoring design, integrations, and tool enhancements across OBM, Dynatrace, and SolarWinds.
• Collaborate with architects, DevOps, and application teams to implement full-stack observability solutions.
• Drive automation, self-healing, and AI/ML-based predictive monitoring initiatives.
• Present monitoring health, trends, and improvements to senior stakeholders.
• Ensure compliance with ITIL processes, SLAs, and audit requirements.
• Plan capacity, scalability, and roadmap for monitoring tools and practices.
• Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
• Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end-to-end automation.
• Ownership of HP Service Manager (SM) and Service Portal, ensuring process compliance, SLA adherence, and reporting to leadership.

Mandatory Skills Description

• Expertise in OBM (event/incident correlation), Dynatrace (APM, RUM, synthetic monitoring), and SolarWinds (NPM, SAM, DB monitoring).
• Strong understanding of enterprise IT landscapes – cloud (AWS/Azure/GCP), on-prem, hybrid infrastructures.
• Proven leadership and team management experience.
• Experience with observability practices – logs, metrics, traces, distributed monitoring.
• Strong stakeholder management and communication skills.
• Experience: 7+ years in IT monitoring/observability, with at least 2‑3 years in a leadership role.

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