Massage Therapist

Accor Hotels; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Jeddah is seeking a Customer Relations professional dedicated to ensuring exceptional guest satisfaction. The ideal candidate will provide information about services, perform massage treatments, and handle appointment management effectively. Strong skills in organization, communication, and customer service are essential. Knowledge of nearby cultural attractions is a plus. The role emphasizes hygiene and safety compliance while providing beauty product advice to guests.

Qualifications

• Demonstrated ability in customer satisfaction and service.
• Experience in handling stock management for products used in treatments.
• Knowledge of beauty products and cultural attractions in the region.

Responsibilities

• Provide customer satisfaction and inform guests about the Institute.
• Perform massage treatments according to standards.
• Handle appointment bookings and changes efficiently.
• Manage customer complaints and escalate when necessary.

Skills

Multi-tasking

Data Entry

Computer Skills

Flexibility

Organization

Attention to Detail

Communication

Time Management

Job description

Company Description

Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

Customer Relations

Is focussed on providing customer satisfaction at all times. Informs guests about how the Institute operates and is organised, and explains the treatment process and its benefits. Ensures guests are well looked after at all times while at the Institute. Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations. Provides advice on the Institute's beauty products and sells them. Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions.

Professional techniques / Production

Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations. Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies. Respects standard massage treatment hygiene procedures.

Team management and cross-departmental responsibilities

Escalates any customer complaints or problems to management. Takes part in meetings for the Health Club team and departmental meetings.

Management and administration

Handles stock management and follow-up for the equipment and products used in treatments. Is responsible for organising the cubicle.

Hygiene / Personal safety / Environment

Respects hygiene, safety and environmental regulations.

Additional Information

• Multi-tasking
• Data Entry
• Computer Skills
• Flexibility
• Organization
• Attention to Detail
• Communication
• Time Management