Manager CRM - CDU6 - 20004852

Qiddiya Investment Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading investment firm in Riyadh is seeking an analytical CRM Manager to enhance customer engagement and optimize sales performance. You will manage the CRM system, develop strategies based on data-driven insights, and collaborate closely with sales and marketing teams. The ideal candidate has 6-9 years of experience in CRM management, strong analytical skills, and proficiency in CRM software. This role offers an opportunity to drive customer satisfaction and retention in a dynamic environment.

Qualifications

• 6 - 9 years of experience in CRM management or related roles.
• Experience in developing and executing customer engagement strategies.
• Ability to work independently and manage multiple projects simultaneously.

Responsibilities

• Oversee the implementation and management of the CRM system.
• Develop and execute CRM strategies to enhance customer engagement.
• Analyze customer data and sales metrics to identify trends.
• Collaborate with sales and marketing teams to support customer outreach.
• Monitor and report on CRM KPIs and performance metrics.

Skills

Analytical skills

CRM software proficiency

Communication skills

Organizational skills

Project management

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Dynamics

Data analytics tools

Job description

Qiddiya Investment Company is seeking an analytical and results-driven CRM Manager for our Performance Unit - Sales & Leasing. In this vital role, you will be responsible for managing our Customer Relationship Management (CRM) system, developing strategies to optimize customer engagement, and enhancing sales performance through data-driven insights and effective relationship management.

Key Responsibilities

• Oversee the implementation and management of the CRM system to support sales and leasing operations.
• Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
• Analyze customer data and sales metrics to identify trends, opportunities, and areas for improvement.
• Collaborate closely with sales, marketing, and leasing teams to support customer outreach and lead conversion initiatives.
• Train and support team members in the use of the CRM system, ensuring consistent and effective utilization.
• Monitor and report on CRM KPIs and performance metrics, providing insights and recommendations for optimization.
• Design and implement customer segmentation strategies to tailor marketing campaigns and improve targeting.
• Stay updated on CRM best practices and emerging technologies to enhance system capabilities and performance.

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field.
• 6 - 9 years of experience in CRM management or related roles, preferably within sales or leasing environments.
• Strong analytical skills with proficiency in CRM software (Microsoft Dynamics) and data analytics tools.
• Experience in developing and executing customer engagement strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Detail-oriented with strong organizational and project management skills.
• Ability to work independently and manage multiple projects simultaneously.