Luxury Front Desk & Guest Experience Specialist

IHG Hotels & Resorts; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading luxury hotel brand in Dammam seeks a welcoming Guest Service Agent to provide exceptional service as the first point of contact. The role involves managing guest check-ins and check-outs, assisting with inquiries, and offering knowledge on hotel services and local attractions. Ideal candidates will demonstrate a passion for customer service along with flexibility to work shifts in a fast-paced environment. A competitive salary and benefits package will be offered, fostering professional growth through training programs.

Benefits

Competitive salary

Comprehensive benefits package

Professional growth training programs

Qualifications

• Previous experience in a customer-facing role, preferably in hotel front office.
• Fluency in English is essential; Arabic or a third language is a bonus.
• Impeccable personal presentation and calm demeanor under pressure.

Responsibilities

• Manage guest registration and departure process.
• Welcome guests and anticipate their needs.
• Provide knowledge of hotel services and local attractions.
• Handle payments, manage hotel switchboard, and follow safety procedures.

Skills

Customer service

Problem-solving

Communication

Flexibility

Education

High school diploma

Degree in Hospitality Management

Tools

MS Office Suite

Property Management Systems (PMS)

Job description

A leading luxury hotel brand in Dammam seeks a welcoming Guest Service Agent to provide exceptional service as the first point of contact. The role involves managing guest check-ins and check-outs, assisting with inquiries, and offering knowledge on hotel services and local attractions. Ideal candidates will demonstrate a passion for customer service along with flexibility to work shifts in a fast-paced environment. A competitive salary and benefits package will be offered, fostering professional growth through training programs.