Key Account Manager

Basamh Industrial Co. Ltd.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading industrial company in Riyadh is seeking a Key Account Manager to manage key client relationships and drive business growth. The ideal candidate will have proven experience in account management, strong communication skills, and the ability to adapt to changing market conditions. Responsibilities include building relationships, collaborating with teams, and negotiating contracts. Knowledge of CRM software is essential. This is an excellent opportunity to contribute to the company's success in a dynamic environment.

Qualifications

• Proven experience in account management or a similar role, preferably in a B2B environment.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to work collaboratively in a team-oriented environment.
• Strong analytical skills to assess account performance and identify growth opportunities.
• Results-driven mindset with a focus on achieving targets and objectives.
• Experience in negotiating contracts and managing client expectations.
• Ability to adapt to changing market conditions and client requirements.
• Fluency in English; knowledge of Arabic is a plus.

Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
• Identify growth opportunities within existing accounts and propose tailored solutions to meet client needs.
• Collaborate with cross-functional teams to deliver exceptional service.
• Conduct regular business reviews with clients to assess their needs.
• Prepare and present reports on account performance to senior management.
• Negotiate contracts and agreements with key clients.
• Provide training and support to clients on product usage.
• Act as the primary point of contact for client inquiries.
• Develop and implement account strategies that align with business objectives.

Skills

Strong negotiation and communication skills

Proficiency in CRM software and data analysis tools

Ability to develop strategic account plans

Excellent presentation and reporting skills

Strong organizational and time management abilities

Understanding of market dynamics and customer behavior

Ability to work under pressure and meet deadlines

Team leadership and collaboration skills

Tools

CRM software

Data analysis tools

Job description

Overview

The Key Account Manager plays a pivotal role in managing and nurturing relationships with key clients to ensure their satisfaction and loyalty. This position requires a strategic thinker who can identify opportunities for growth within existing accounts while also driving new business initiatives. The Key Account Manager will work closely with various departments to deliver exceptional service and solutions tailored to the unique needs of each client. This role is essential for maintaining the company's competitive edge in the market and contributing to overall business success.

Responsibilities

1. Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.


2. Identify growth opportunities within existing accounts and propose tailored solutions to meet client needs.


3. Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver exceptional service.


4. Conduct regular business reviews with clients to assess their needs and provide updates on product offerings.


5. Monitor market trends and competitor activities to identify potential threats and opportunities.


6. Prepare and present reports on account performance and strategic initiatives to senior management.


7. Negotiate contracts and agreements with key clients to maximize profitability.


8. Provide training and support to clients on product usage and best practices.


9. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution.


10. Develop and implement account strategies that align with the company's overall business objectives.

Preferred Candidate

1. Proven experience in account management or a similar role, preferably in a B2B environment.


2. Strong communication and interpersonal skills, with the ability to build rapport with clients.


3. Excellent problem-solving abilities and a proactive approach to addressing client needs.


4. Ability to work collaboratively in a team-oriented environment.


5. Strong analytical skills to assess account performance and identify growth opportunities.


6. Results-driven mindset with a focus on achieving targets and objectives.


7. Experience in negotiating contracts and managing client expectations.


8. Ability to adapt to changing market conditions and client requirements.


9. Familiarity with CRM software and account management tools.


10. Fluency in English; knowledge of Arabic is a plus.

Skills

• Strong negotiation and communication skills.


• Proficiency in CRM software and data analysis tools.


• Ability to develop strategic account plans.


• Excellent presentation and reporting skills.


• Strong organizational and time management abilities.


• Understanding of market dynamics and customer behavior.


• Ability to work under pressure and meet deadlines.


• Team leadership and collaboration skills.