IVR Developer

Avensys Consulting Pte Ltd; Riyadh; In loco; SAR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Avensys Consulting Pte Ltd in Riyadh seeks an experienced IVR Developer to design, build, and maintain automated telephony solutions. You will craft voice-driven applications, call flows, and multi-language menus, integrating IVR with CRM/ERP and various contact center systems.

Responsibilities include end-to-end testing, performance optimization, and ensuring seamless SIP/VoIP/PSTN integration. Strong knowledge of Zoom, Avaya, Cisco, Genesys, Twilio, and Amazon Connect is required.

Competenze

• Bachelor's degree in computer science or related field.
• Strong background with major contact center platforms (Zoom, Bright-pattern, Cisco & Avaya).
• Design, develop and implement IVR applications tailored to organizational needs.

Mansioni

• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize caller experience.
• Integrate IVR with CRM, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).
• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff).
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support and performance optimization of IVR systems.

Conoscenze

IVR development

Contact center platforms

APIs & integration

SIP/VoIP

Testing & QA

Multi-language IVR

Formazione

Bachelor's degree in computer science

Strumenti

Avaya

Cisco

Genesys

Twilio

Zoom

Amazon Connect

Descrizione del lavoro

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Location: Riyadh

We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.

Objective:

Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.

Responsibilities:

• Bachelor's degree in computer science, or a related field.
• Strong background of contact center such as Zoom, Bright-pattern, Cisco & Avaya.
• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize caller experience.
• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).
• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).
• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)
• Configure IVR systems to support multi-language menus.
• Implement features like call queuing, skill-based routing, callback options, self-service portals.
• Customize IVR workflows based on business needs and customer journey mapping.
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support, monitoring, and performance optimization of IVR systems.
• Maintain documentation for IVR workflows, configurations, and updates.
• Conduct the health check on quarterly based to ensure the system functional.
• Address the identify vulnerability by information security team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.