UC & Contact Center Engineer - Voice & IVR Specialist

Maseera; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Avensys is seeking a skilled Unified Communications (UC) Engineer who specializes in voice and IVR design. You will design, implement, and optimize telephony infrastructure, ensuring seamless integration between telecom hardware, IVR flows, and CRM systems.

This customer-facing role focuses on SIP trunking, SBCs, and contact center applications to deliver robust UC solutions for enterprise clients. Strong collaboration with cross-functional teams and meticulous testing are required to maintain

Qualifications

• Experience with Unified Communications (UC) systems
• Knowledge of SIP trunking and SBCs
• Familiarity with IVR design and contact center applications

Responsibilities

• Design, implement, and optimize telephony infrastructure and UC systems to ensure seamless integration with CRM databases.
• Develop and optimize IVR call flows and routing strategies for enterprise clients.
• Collaborate with cross-functional teams to ensure robust voice architectures and high service quality.

Job description

Avensys is seeking a skilled Unified Communications (UC) Engineer who specializes in voice and IVR design. You will design, implement, and optimize telephony infrastructure, ensuring seamless integration between telecom hardware, IVR flows, and CRM systems.

This customer-facing role focuses on SIP trunking, SBCs, and contact center applications to deliver robust UC solutions for enterprise clients. Strong collaboration with cross-functional teams and meticulous testing are required to maintain