Contact Center & UC Engineer (Voice & IVR Specialist)

Maseera; Riyadh; Presencial; SAR 120 000 - 160 000; Tempo integral

Resumo da oferta

Avensys is seeking a skilled Unified Communications (UC) Engineer who specializes in voice and IVR design. You will design, implement, and optimize telephony infrastructure, ensuring seamless integration between telecom hardware, IVR flows, and CRM systems.

This customer-facing role focuses on SIP trunking, SBCs, and contact center applications to deliver robust UC solutions for enterprise clients. Strong collaboration with cross-functional teams and meticulous testing are required to maintain

Qualificações

• Experience with Unified Communications (UC) systems
• Knowledge of SIP trunking and SBCs
• Familiarity with IVR design and contact center applications

Responsabilidades

• Design, implement, and optimize telephony infrastructure and UC systems to ensure seamless integration with CRM databases.
• Develop and optimize IVR call flows and routing strategies for enterprise clients.
• Collaborate with cross-functional teams to ensure robust voice architectures and high service quality.

Descrição da oferta de emprego

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance,information technology, healthcare, retail and supply chain.

We are currently looking to hire a Contact Center & UC Engineer (Voice & IVR Specialist)

About the Role

We are looking for a skilled Unified Communications (UC) & Contact Center Engineer who specializes in telephony infrastructure, intelligent call routing, and IVR (Interactive Voice Response) design.

Unlike a traditional internal IT collaboration role, this position is deeply focused on our customer-facing voice architecture. You will design, implement, and optimize robust UC systems, ensuring seamless integration between telecom hardware, complex IVR call flows, and backend CRM databases. If you have a strong background in SIP trunking, SBCs, and contact center applications, we want to talk to you.

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