IVR Developer - Design & Development, Create and maintain call flows, IVR scripts, and VoiceXML (VXML) applications, Integrate IVR systems, Configure and maintain platforms

Avensys Consulting Pte Ltd; Riyadh; On-site; SAR 240,000 - 480,000; Full time

Job summary

Avensys Consulting Pte Ltd in Riyadh is seeking a skilled IVR developer with 8+ years in designing, building, and maintaining automated telephony systems. The role focuses on creating voice-driven applications, scripting, and backend API integrations to optimize call flows.

You will design IVR solutions aligned with business requirements, handle multi-language menus, call queuing, routing, and multi-channel engagement, and perform comprehensive testing and performance tuning; a strong background

Qualifications

• Bachelor's degree in computer science or a related field.
• 8+ years of strong background in contact center technologies (Zoom, Bright Pattern, Cisco & Avaya).
• Design, develop and implement IVR applications and call flows.

Responsibilities

• Design, develop, and implement IVR applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize caller experience.
• Develop custom IVR scripts using industry-standard tools (Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).
• Integrate IVR with CRM, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with SIP, VoIP, and PSTN.
• Enable multi-language IVR menus and multi-channel engagement.
• Conduct end-to-end testing and load testing of IVR flows.
• Debug, troubleshoot, and provide ongoing support and performance optimization.
• Maintain documentation and perform regular health checks.
• Address vulnerabilities identified by information security team.

Skills

IVR development

Call flow design

Multi-language support

API integration

Performance testing

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Avaya

Cisco

Genesys

Twilio

Zoom

Amazon Connect

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Email - [e-mail]

Experience - 7+ years

Location: Riyadh

We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.

Objective:

Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.

Responsibilities:

• Bachelor's degree in computer science, or a related field.
• 8 + years of strong background of contact center such as Zoom, Bright-pattern, Cisco & Avaya.
• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize caller experience.
• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).
• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).
• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)
• Configure IVR systems to support multi-language menus.
• Implement features like call queuing, skill-based routing, callback options, self-service portals.
• Customize IVR workflows based on business needs and customer journey mapping.
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support, monitoring, and performance optimization of IVR systems.
• Maintain documentation for IVR workflows, configurations, and updates.
• Conduct the health check on quarterly based to ensure the system functional.
• Address the identify vulnerability by information security team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.