UC & Contact Center Engineer — IVR & Voice Architect

Avensys Consulting Pte Ltd; Riyadh; Presencial; SAR 120 000 - 180 000; Tempo integral

Resumo da oferta

Avensys Consulting Pte Ltd, a global IT services firm, seeks a Unified Communications (UC) & Contact Center Engineer focused on telephony infrastructure, IVR design, and customer-facing voice architecture. You will design, implement, and optimize robust UC systems ensuring seamless integration with telecom hardware and CRM data.

Role requires hands-on experience with SIP trunking, SBCs, and at least two UC/CC platforms.

Qualificações

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 4–6 years in Unified Communications, telephony, and contact center environments.
• Experience designing inbound/outbound IVR systems and advanced call flows.
• Strong knowledge of VoIP protocols, security best practices, and packet analysis.
• Hands-on with at least two major UC/Contact Center platforms (e.g., Cisco UCCE/UCCX, Avaya, Genesys, Microsoft Teams Voice).

Responsabilidades

• Lead IVR-enabled solutions design, configuration, and end-to-end implementation of complex call routing.
• Configure and maintain UC platforms (Cisco, Avaya, MS Teams, Zoom, WebEx) and gateways.
• Manage SIP, RTP, SBCs, and PBX systems; ensure security and QoS.
• Integrate voice network with CRM and contact center applications for data-driven routing.
• Design voice networks with redundancy, high availability, and disaster recovery.
• Conduct interoperability testing and support UAT.

Conhecimentos

IVR design

VoIP & security

UC/CC platforms

Formação académica

Bachelor’s degree in Computer Science or Engineering

Ferramentas

SIP trunking

SBCs

CRM integration

Descrição da oferta de emprego

Avensys Consulting Pte Ltd, a global IT services firm, seeks a Unified Communications (UC) & Contact Center Engineer focused on telephony infrastructure, IVR design, and customer-facing voice architecture. You will design, implement, and optimize robust UC systems ensuring seamless integration with telecom hardware and CRM data.

Role requires hands-on experience with SIP trunking, SBCs, and at least two UC/CC platforms.