UC Engineer - Strong exp in Design, develop, and implement Interactive Voice Response (IVR) applications and strong background of contact center such as Zoom, Bright-pattern, Cisco & Avaya.

Avensys Consulting; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Company benefits

Career progression

Collaborative environment

Job summary

Avensys is seeking a skilled unified communications engineer to join our team. The role focuses on AVAYA Aura solutions, Cisco Unified Communications, and related technologies, with client-facing responsibilities to resolve complex issues and drive effective deployment.

The ideal candidate will have hands-on experience with SIP/H.323, SBCs, and certifications from Avaya, Cisco, or Genesys, plus comfort with virtualization and cloud environments.

Qualifications

• Experience with unified communications and call center systems.
• Strong knowledge of SIP, H.323, DHCP, DNS, LAN, and WAN.
• Certifications from Avaya, Cisco, Genesys, etc.
• Experience with virtualization platforms and cloud environments is a plus.
• Excellent problem-solving and ability to communicate technical concepts clearly.

Responsibilities

• Implementing and supporting AVAYA Aura solutions and Cisco UC.
• Collaborate with clients to resolve complex technical issues and apply change requests.
• Participate in implementation and support phases of projects.

Skills

Unified communications

Call center systems

VoIP protocols

Certifications

Problem solving

Tools

Avaya Aura

Cisco Unified Communications

Session Border Controllers

Virtualization

Cloud environments

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire an Unified Communication Engineer

Email id - [e-mail]

Job Summary:

We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.

Must Haves:

• Experience working with unified communication , call center systems .
• Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies.
• Technical Certifications from Avaya , Cisco , Genesys .,etc.
• Experience with virtualization platforms and cloud environments is a plus.
• Excellent problem-solving skills and ability to communicate technical concepts effectively.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

CONSULTANT DETAILS

Consultant Name: Parul

EA Licence 12C5759

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