IT Support Technician (Field)

Talent BluePrint; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A technology solutions provider seeks an IT Support Specialist in Riyadh. The role involves on-site support for end-user IT equipment, installing and configuring desktops, laptops, and peripherals, troubleshooting issues, and providing first-level technical assistance. Candidates should have 2-5 years of experience in IT support and strong skills in Windows OS, networking basics, and customer service. This position is vital for ensuring smooth IT operations during rollout and day-to-day tasks.

Qualifications

• 2-5 years experience in field IT support or desktop support.
• Strong knowledge of Windows OS and common office applications.
• Basic networking knowledge including LAN, Wi-Fi, and IP addressing.

Responsibilities

• Install, configure, and support laptops and desktops.
• Deploy and test printers both local and network.
• Perform OS setup and user profiles when necessary.
• Troubleshoot hardware, software and connectivity issues.
• Provide first-level technical support to users.
• Maintain service tickets and site sign-off documents.

Skills

Field IT support experience

Windows OS knowledge

Printer support experience

Basic networking knowledge

Communication skills

Job description

Role Summary

Provides on-site technical support, installation, and troubleshooting for end-user IT equipment during rollout and operational phases.

Key Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals
• Deploy and test printers (local and network)
• Perform OS setup, user profiles, and basic software installation
• Troubleshoot hardware, software, and connectivity issues on-site
• Provide user assistance and first-level technical support
• Replace faulty equipment and coordinate repairs
• Maintain service tickets, checklists, and site sign-off documents

Required Skills & Experience

• 2–5 years experience in field IT support or desktop support
• Strong knowledge of Windows OS and common office applications
• Experience supporting printers and peripherals
• Basic networking knowledge (LAN, Wi-Fi, IP addressing)
• Strong communication and customer-service skills