IT Support Technician (Field)

Talent BluePrint; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A technology services company in Saudi Arabia is seeking a professional to provide on-site technical support for IT equipment. The role involves installation, troubleshooting, and user support for desktops, laptops, and peripherals. Candidates should have 2-5 years of experience in IT support, strong knowledge of Windows OS, and excellent communication skills. This position is critical for ensuring smooth operations during rollout and ongoing support efforts.

Qualifications

• 2–5 years experience in field IT support or desktop support.
• Strong knowledge of Windows OS and common office applications.
• Experience supporting printers and peripherals.

Responsibilities

• Install, configure, and support laptops and desktops.
• Deploy and test printers and peripherals.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Field IT support experience

Windows OS knowledge

Printer and peripherals support

Basic networking knowledge

Communication skills

Job description

Role Summary

Provides on-site technical support, installation, and troubleshooting for end-user IT equipment during rollout and operational phases.

Key Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals
• Deploy and test printers (local and network)
• Perform OS setup, user profiles, and basic software installation
• Troubleshoot hardware, software, and connectivity issues on-site
• Provide user assistance and first-level technical support
• Replace faulty equipment and coordinate repairs
• Maintain service tickets, checklists, and site sign-off documents

Required Skills & Experience

• 2–5 years experience in field IT support or desktop support
• Strong knowledge of Windows OS and common office applications
• Experience supporting printers and peripherals
• Basic networking knowledge (LAN, Wi-Fi, IP addressing)
• Strong communication and customer-service skills