IT Support Specialist(Dammam)

Join Solutions; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A tech solutions company is looking for an IT Support Specialist based in Dammam, Saudi Arabia. The role involves monitoring and maintaining computer systems and networks, diagnosing hardware/software issues, and providing customer support. Applicants should have IT experience and a Bachelor’s degree in Computer Science or a related field. This position offers a dynamic environment for those passionate about technology and problem-solving.

Qualifications

• Experience in installing and configuring computer hardware and software.
• Ability to diagnose hardware and software faults.
• Must be based in Dammam or willing to relocate.

Responsibilities

• Install and configure computer hardware and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems.

Skills

IT Experience

Troubleshooting Systems

Customer Support

Technical Documentation

Education

Bachelor's degree in Computer Science or related field

Job description

About the job IT Support Specialist(Dammam)

We are looking to hire (IT Support Specialist) (Saudi National) to monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate (
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Qualifications:

• Must Have IT Experience.
• Bachelor degree of computer science or any related field.
• Must be based in Dammam, Saudi Arabia or willing to reallocate to Dammam.
• Must be out of work for more than three months.