IT Support Engineer

SupportFinity™; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading educational technology firm is seeking an IT Support Engineer for the Apple Developer Academy in Riyadh. This role involves providing technical support for network infrastructure, troubleshooting issues, and maintaining hardware and software systems. Ideal candidates will have a Bachelor's degree in Computer Science or a related field, alongside 3+ years in IT support. Strong knowledge of network security and problem-solving skills are essential for ensuring optimal operation. Join the team to contribute to an innovative learning environment.

Qualifications

• 3+ years of experience in IT support or system administration.
• Strong knowledge of hardware and software management.
• Familiarity with network monitoring tools.

Responsibilities

• Provide technical support for network and server infrastructure.
• Install, configure, and maintain hardware, software, and peripherals.
• Troubleshoot and resolve technical issues reported by staff and students.
• Ensure the security and performance of systems.

Skills

Network security

Troubleshooting technical issues

User support

Problem-solving skills

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

Job Title: IT Support Engineer – Apple Developer Academy

Job Overview

We are looking for a skilled IT Support Engineer to join the Apple Developer Academy team. In this role, you will provide technical support for the Academy’s networks, servers, and end-users, ensuring smooth operation and security. You will be responsible for troubleshooting, maintaining hardware and software systems, and resolving any technical issues to create an optimal learning environment.

Responsibilities

• Provide technical support for network and server infrastructure, ensuring seamless operation.
• Install, configure, and maintain hardware, software, and peripherals.
• Troubleshoot and resolve technical issues reported by staff and students.
• Manage user accounts, permissions, and system access.
• Ensure the security and performance of systems by applying updates and patches.
• Monitor network performance and address any vulnerabilities or weaknesses.
• Support third-party applications and ensure they work efficiently within the network.
• Document issues, resolutions, and procedures for future reference.
• Collaborate with cross-functional teams to maintain an efficient and secure IT environment.

Requirements

• Bachelor's degree in Computer Science, IT, or a related field.
• 3+ years of experience in IT support or system administration.
• Strong knowledge of network security, hardware, and software management.
• Experience in troubleshooting technical issues and providing user support.
• Familiarity with network monitoring tools and system performance optimization.
• Excellent problem‑solving skills and ability to work independently.

Preferred Qualifications

• Experience with third‑party application support and cloud technologies.
• Knowledge of Apple’s ecosystem and tools relevant to the Academy environment.