IT Service Delivery Manager

Generations For Peace; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading organization in the region is seeking an IT Service Delivery Manager in Riyadh. The role involves overseeing daily operations of managed services, performance reporting, and vendor governance. Candidates should have a strong technical background and 6–10 years of experience in IT service delivery and project management. A Bachelor's degree in Computer Science or related fields is required, along with PMP and ITIL certifications preferred. This role is ideal for Saudi or Arabic nationals.

Qualifications

• 6–10 years in IT Service Delivery, Technical Project Management, and Vendor Management.
• PMP and ITIL certifications are highly preferred.

Responsibilities

• Oversee day-to-day operations of managed services and IT projects.
• Monitor service quality and generate performance reports.
• Manage third-party vendor performance.

Skills

Strong technical background

Vendor negotiation

SLA management

Operational problem-solving

Education

Bachelor’s degree in Computer Science, Information Technology, or Engineering

Job description

Job Description and Requirements

IT Service Delivery Manager (Saudi or Arabic National) for Insurance domain Client in Riyadh, KSA.

• Delivery Management : Oversee the day-to-day operations of managed services and IT projects, acting as the primary escalation point for delivery issues.
• Performance Reporting : Monitor service quality, generate periodic performance reports, and carry out project delivery reporting.
• Vendor Governance : Manage third-party vendor performance, ensuring strict adherence to contractual SLAs, security standards, and delivery timelines.
• Education : Bachelor’s degree in Computer Science, Information Technology, or Engineering.
• Certifications : PMP (Project Management Professional) and ITIL (Information Technology Infrastructure Library) certifications are highly preferred.
• Experience : 6–10 years in IT Service Delivery, Technical Project Management, and Vendor Management.
• Skills : Strong technical background, vendor negotiation, SLA management, and operational problem-solving.