Host Relations Associate

Gathern; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality marketplace in Saudi Arabia seeks customer-oriented individuals to onboard new hosts and ensure smooth operations. Responsibilities include building relationships, providing support, and resolving conflicts between hosts and guests. Ideal candidates should be organized, detail-oriented, and possess excellent communication skills. Join us to redefine travel and shape the future of tourism in Saudi Arabia!

Responsibilities

• Build and maintain strong relationships with hosts.
• Onboard new hosts and support their setup.
• Respond to host inquiries and provide guidance.
• Mediation in conflicts between hosts and guests.
• Coordinate with teams for smooth operations.
• Keep updated with industry trends.

Skills

Excellent communication skills

Customer-oriented

Highly organized

Flexible schedule

Detail-oriented

Education

Bachelor's/Diploma degree

Job description

At Gathern, we’re not just a platform, we’re the homegrown Saudi success story that built and leads the alternative hospitality sector across the Kingdom. As the largest peer-to-peer vacation rental marketplace in Saudi Arabia, Gathern enables travelers to explore the country through authentic stays hosted by local residents 🏡 while directly supporting Saudi Vision 2030 by boosting tourism, empowering communities, and expanding accommodation supply.

Backed by our SAR 270 million Series B funding round 💸 led by Sanabil Investments (PIF-owned) and valuing Gathern at over SAR 1 billion! We’re entering an exciting new chapter of growth, innovation, and regional expansion as we prepare for a future Tadawul listing 📈.

With 5M+ users 👥, guests from 150+ nationalities 🌍, a network of 72,000+ hospitality units 🏘️, and more than SAR 2 billion paid to 33,000+ Saudi hosts, Gathern stands as one of the fastest-growing tech companies in the Kingdom, holding a 44% national market share and 53% in Riyadh!

This is your opportunity to join a company that’s redefining travel and shaping the future of tourism in Saudi Arabia!

In this role, you will be responsible for onboarding new hosts, answering their inquiries, and providing them with guidance and resources to optimize their hosting experience. You will also act as a mediator in resolving any issues or conflicts between hosts and guests, ensuring a smooth and enjoyable stay for all parties involved.

We are looking for individuals who are highly organized, customer-oriented, and have excellent communication skills. If you are passionate about hospitality and enjoy building relationships, we want to hear from you.

Responsibilities

• Build and maintain strong relationships with our hosts, being their main point of contact.
• Onboard new hosts and provide support in setting up their listings and managing their profiles.
• Respond to host inquiries and provide guidance and resources.
• Act as a mediator in resolving conflicts or issues between hosts and guests.
• Coordinate with other teams to ensure smooth and efficient operations.
• Keep up-to-date with industry trends and best practices in host relations.

Qualifications

• Bachelor's/Diploma degree.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule, including availability on weekends and holidays.
• Positive and friendly attitude.