Healthcare IT Customer Success Manager

IQVIA; Riyadh; On-site; SAR 100,000 - 150,000; Full time

Job summary

A global healthcare solutions provider is seeking a Customer Success Manager in Riyadh to enhance client satisfaction and drive service excellence. This role includes managing client accounts, supporting contract renewals, and ensuring collaborative service delivery. Ideal candidates should have a Bachelor's degree and 6-10 years of experience in Healthcare IT, with strong communication and analytical skills. The position promises significant growth opportunities within the healthcare sector.

Qualifications

• 6–10 years of experience in client-facing roles within Healthcare IT.
• Proven track record in client relationship management and account retention.
• Fluency in English with strong communication skills.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients.
• Manage a portfolio of 5-7 client accounts, ensuring service delivery excellence.
• Support contract renewals and develop an understanding of client business priorities.

Skills

Client relationship management

Service delivery coordination

Problem-solving

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Hospital Information Systems (HIS)

Healthcare Information Systems

Job description

A global healthcare solutions provider is seeking a Customer Success Manager in Riyadh to enhance client satisfaction and drive service excellence. This role includes managing client accounts, supporting contract renewals, and ensuring collaborative service delivery. Ideal candidates should have a Bachelor's degree and 6-10 years of experience in Healthcare IT, with strong communication and analytical skills. The position promises significant growth opportunities within the healthcare sector.