Health Coordination Specialist — Customer Care & Liaison

Bupa Arabia; Dammam; On-site; SAR 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Dammam, Saudi Arabia seeks a Customer Service Representative responsible for answering inquiries in person, over the phone, and via email. The ideal candidate will ensure customer satisfaction through high-quality service and professionalism while maintaining knowledge of services offered. You'll also assist in managing complaints and building strong relationships with service providers. Excellent communication and interpersonal skills are essential for this role.

Qualifications

• Must demonstrate high level of customer service and professionalism.
• Ability to deal competently with customer complaints.
• Must be multi-cultural and have excellent interpersonal skills.

Responsibilities

• Answer customer inquiries face-to-face, over the phone, and via email.
• Follow all customer service procedures and company standards.
• Work collaboratively within a team and contribute positively to team spirit.

Skills

Healthcare

Customer service

Front desk

Interpersonal skills

Communication skills

Planning

Commercial skills

Service focused mindset

Job description

A leading healthcare provider in Dammam, Saudi Arabia seeks a Customer Service Representative responsible for answering inquiries in person, over the phone, and via email. The ideal candidate will ensure customer satisfaction through high-quality service and professionalism while maintaining knowledge of services offered. You'll also assist in managing complaints and building strong relationships with service providers. Excellent communication and interpersonal skills are essential for this role.