Head of Operations - Multi-Outlet Lebanese Dining

confidential; Riyadh; On-site; SAR 400,000 - 700,000; Full time

Job summary

confidential is seeking an Operations Director to lead multiple premium Lebanese restaurant outlets, ensuring exceptional guest experiences and operational excellence. You will drive P&L performance, optimize costs, and guide a diverse team across all locations.

You will shape service standards, collaborate with culinary and marketing teams on innovative offerings, and use data-driven insights to boost efficiency and guest satisfaction in a dynamic, growth-oriented environment.

Qualifications

• Extensive experience in premium dining operations across multiple outlets.
• Strong leadership to manage managers and staff across sites.
• Proven P&L management and cost control expertise.
• Excellent customer service and data-driven decision making.

Responsibilities

• Oversee daily operations of multiple premium Lebanese restaurant outlets, upholding high standards of quality and service.
• Lead and develop a diverse team of managers and staff with mentorship and training.
• Monitor and analyze financial performance, including P&L, to identify trends and manage costs.
• Establish service standards to elevate guest experiences reflecting brand values.
• Collaborate with culinary and marketing teams to develop menus and promotional strategies.
• Use data-driven insights to improve efficiency and streamline processes across locations.
• Manage vendor relationships and negotiate contracts to control costs.
• Conduct regular performance assessments and audits to ensure health, safety, and standards.
• Lead initiatives on guest feedback and satisfaction, implementing improvements.

Skills

Multi-outlet operations

Team leadership

P&L management

Cost control

Customer service

Data analytics

Contract negotiation

Health and safety

Job description

confidential is seeking an Operations Director to lead multiple premium Lebanese restaurant outlets, ensuring exceptional guest experiences and operational excellence. You will drive P&L performance, optimize costs, and guide a diverse team across all locations.

You will shape service standards, collaborate with culinary and marketing teams on innovative offerings, and use data-driven insights to boost efficiency and guest satisfaction in a dynamic, growth-oriented environment.