Operation Director - F&B | Saudi Arabia

Rawaj-HCM; Riyadh; Presencial; SAR 480.000 - 720.000; Jornada completa

Descripción de la vacante

Rawaj-HCM in Jeddah, Saudi Arabia, seeks an experienced Operations Director to lead restaurant operations and multi-department management. You will drive growth, optimize performance, and ensure brand standards across units.

Ideal candidates hold a Bachelor’s degree, 5+ years in a senior operations role, and have experience with well-known restaurant brands or F&B retailers. Bilingual Arabic/English is preferred.

Formación

• Bachelor’s degree in business or related field; MBA is an advantage.
• Minimum 5 years as an Operations Director or equivalent.
• Experience with well-known restaurant brands or F&B retailers.
• Proven ability to manage multiple departments (Ops, R&D, Maintenance, Projects, Call Center).
• Strong financial acumen including budgeting and profitability improvements.

Responsabilidades

• Lead and oversee overall operations across locations and units.
• Develop and implement strategies to support growth, profitability, and expansion.
• Oversee restaurant operations, brand standards, food safety, and service quality.
• Coordinate Operations, R&D, Maintenance, Projects, and Call Center departments.
• Establish KPIs and reporting frameworks across departments.
• Drive process improvements, cost optimization, and resource utilization.
• Oversee new openings, projects, and operational readiness for expansion.
• Collaborate with senior management on plans, budgets, and growth strategies.
• Monitor performance and identify opportunities to boost profitability.
• Ensure consistent customer experience and service standards.
• Mentor departmental heads and foster accountability and high performance.
• Identify risks and ensure business continuity and sustainable growth.

Conocimientos

Leadership

Cross-functional leadership

Strategic planning

Budgeting and cost control

Stakeholder management

Arabic and English communication

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Engineering

MBA (advantage)

Descripción del empleo

Join a leading F&B retail brand in Jeddah , Saudi Arabia, as Operation Director. We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company’s operations, drive business growth, and ensure operational excellence across its business units.

The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company’s long-term expansion strategy.

Key Accountabilities

The position involves:

• Lead and oversee the company’s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.

• Develop and implement operational strategies to support business growth, profitability, and expansion.

• Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.

• Manage and coordinate multiple departments, including Operations, Research & Development (R&D), Maintenance, Projects, and Call Center.

• Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.

• Drive process improvements, operational efficiency, cost optimization, and resource utilization.

• Oversee new restaurant openings, projects, and operational readiness to support business expansion.

• Collaborate with senior management to develop business plans, budgets, and growth strategies.

• Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.

• Ensure consistent customer experience and service standards across all locations and business units.

• Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.

• Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.

Knowledge, Skills, and Experience

We Are Looking For:

• Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.

• 5 years of experience as an Operations Director, with a strong record of leadership and operational achievement.

• Proven experience within well-known restaurant brands or established F&B retail businesses.

• Strong experience managing multiple departments, particularly Operations, R&D, Maintenance, Projects, and Call Center functions.

• Demonstrated ability to lead large teams, manage complex operations, and drive business performance.

• Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.

• Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.

• Excellent strategic planning, problem-solving, and decision-making skills.

• Strong stakeholder management and communication skills in Arabic and English.

• Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.