Guest Service Executive - Telecommunication - Jumeirah Jabal Omar Hotel

DUBAI HOLDING; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand in Saudi Arabia is looking for a Guest Service Executive. This role involves answering guest inquiries and coordinating with various hotel departments. Ideal candidates should possess strong communication skills, the ability to manage high call volumes, and problem-solving capabilities. We offer attractive salaries in SAR and generous benefits including F&B perks, hotel discounts, and health care packages.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Flights home

Qualifications

• Strong communication skills necessary to assist guests.
• Ability to multitask and handle high call volumes.
• Excellent problem-solving skills for guest concerns.

Responsibilities

• Answer all internal and external calls efficiently.
• Assist guests with inquiries related to hotel services.
• Handle wake-up calls, emergency calls, and service requests.
• Coordinate with other departments for guest requests.
• Support in handling guest complaints efficiently.

Skills

Strong communication skills

Ability to manage high call volumes

Excellent problem-solving skills

Computer literacy and strong MS Office skills

Tools

Hotel systems such as Opera

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Guest Service Executive for Telecommunication Department to join Jumeirah Group.

Roles and Responsibilities

• Answer all internal and external calls efficiently using the hotel’s standard greeting and communication guidelines.
• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication skills with the ability to handle guest inquiries in a clear, courteous, and professional manner.
• Ability to manage high call volumes and multitask while maintaining accuracy and service quality.
• Excellent problem‑solving skills with the ability to handle guest concerns or service issues calmly and efficiently.
• Very good command of speaking, reading, and writing English; additional languages are an advantage.
• Computer literacy and strong MS Office skills, with experience using hotel systems such as Opera.

Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.