Guest Service Executive (Telecom) - Luxury Hospitality

SupportFinity™; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a Guest Service Executive for the Telecommunication Department. This role demands strong communication skills and the ability to manage high call volumes effectively. The successful candidate will assist guests with inquiries, handle service requests, and support internal operations. The position offers an attractive salary in Saudi Riyals, along with generous benefits including food and beverage perks, reduced rates across properties, healthcare, and vacation packages.

Benefits

Generous food and beverage benefits

Reduced hotel rates

Excellent healthcare package

Paid flights home

Qualifications

• Strong communication skills with the ability to handle guest inquiries courteously.
• Ability to manage high call volumes and multitask while maintaining service quality.
• Excellent problem-solving skills to address guest concerns.

Responsibilities

• Answer all internal and external calls efficiently.
• Assist guests with inquiries related to hotel services.
• Handle wake-up calls and service requests accurately.
• Coordinate with other departments for timely completion of guest requests.
• Support in handling guest complaints with accurate information.

Skills

Strong communication skills

Multitasking

Problem-solving

Computer literacy

MS Office skills

English proficiency

Tools

Opera hotel system

Job description

A luxury hotel brand in Saudi Arabia is seeking a Guest Service Executive for the Telecommunication Department. This role demands strong communication skills and the ability to manage high call volumes effectively. The successful candidate will assist guests with inquiries, handle service requests, and support internal operations. The position offers an attractive salary in Saudi Riyals, along with generous benefits including food and beverage perks, reduced rates across properties, healthcare, and vacation packages.