Guest Service Agent - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury beach resort in Saudi Arabia is seeking a Guest Service Agent to warmly welcome guests upon arrival, assist with luggage, and provide transportation guidance. The ideal candidate must have strong customer service skills, experience in hospitality, and fluency in Arabic and English. This role offers a competitive salary, generous vacation days, and benefits including medical insurance and complimentary meals.

Benefits

Competitive Basic Salary

Travel Allowance

30 Days of Paid Annual Vacation

10 Paid Public Holidays

Medical and Life Insurance

Complimentary Meals

Qualifications

• Minimum of one year of experience in hospitality or a guest-facing role.
• Fluent in Arabic and English, both spoken and written.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Welcome arriving guests upon arrival and assist with luggage.
• Coordinate closely with Front Office, Concierge, and Transportation teams.
• Provide reassurance, guidance, and a heartfelt welcome for guests.

Skills

Strong customer service orientation

Ability to work flexible shifts

Fluent in Arabic and English

Strong communication skills

Attention to detail

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18‑hole golf course and more.

The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over‑tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones.

The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal‑clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full‑service spa with a hammam, tennis courts, three outdoor pools with cabanas and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About The Role :

As a Guest Service Agent at Four Seasons Red Sea, you are the first representative our guests encounter upon arrival. Your primary responsibility is to ensure all arriving guests with confirmed flight details are warmly welcomed, promptly assisted with their luggage, and guided to their transportation with ease and efficiency.

By actively monitoring flight arrivals and coordinating closely with Front Office, Concierge, and Transportation teams, you help deliver a seamless, worry‑free experience from the moment guests step off their flight. Your professionalism and attention to detail allow you to identify guests accurately, communicate any updates or delays to relevant teams, and ensure a smooth transition to their resort experience.

This role requires both physical capability and excellent interpersonal skills, as assisting with luggage and offering clear transportation guidance are key parts of the guest journey. More importantly, your positive energy and caring attitude help set the tone for the luxury and warmth that define Four Seasons service.

Your presence at the airport extends beyond logistics—you're there to provide reassurance, guidance, and a heartfelt welcome that reflects the prestige of Four Seasons Red Sea.

Knowledge and Skills:

• Strong customer service orientation with a warm, welcoming demeanor
• Ability to work flexible shifts, including weekends and holidays
• Minimum of one year of experience in hospitality or a guest‑facing role
• Fluent in Arabic and English (spoken and written)
• Strong communication and coordination skills
• Attention to detail, especially when handling guest information and logistics

What to Expect from Your Four Seasons Career:

• Competitive Basic Salary
• Travel Allowance if applicable
• 30 Days of Paid Annual Vacation
• 10 Paid Public Holidays per Year
• Paid Home Leave Tickets (if applicable)
• Complimentary Employee Meals
• Medical and Life Insurance
• Employee Assistance Program
• Complimentary Worldwide Room Nights at Four Seasons Hotels
• Laundry/Dry Cleaning for Work Attire
• Ongoing Growth & Development Opportunities