Guest Service Agent

Hilton Worldwide, Inc.; Jizan; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Jizan to deliver exceptional guest experiences, manage check-ins/outs, and assist with training. Candidates should have strong customer service skills, a positive attitude, and the ability to work well in a team. Experience in the hospitality sector is advantageous. This role offers a chance to be part of a dedicated team ensuring outstanding service standards in a dynamic environment.

Qualifications

• Previous experience in a customer-focused industry is essential.
• Professional manner emphasizing hospitality and guest service.
• Ability to work independently and as part of a team.

Responsibilities

• Provide reception services for guests and contribute to exceptional experiences.
• Ensure efficient check-in and check-out procedures.
• Maximize room occupancy and promote hotel services.

Skills

Customer service focus

Good communication skills

Positive attitude

Attention to detail

Ability to multi-task

IT proficiency

Job description

Job Title: Guest Service Agent (HOT0C76A)

Work Locations: DoubleTree by Hilton Jizan, Corniche Road, Jazan 100100

Guest Service Agent provides reception services for guests, contributing to an overall exceptional experience from check‑in through check‑out and completing audits as required.

What will I be doing?

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures as required
• Keep the Guest Service Manager fully aware of any relevant feedback from guests or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses and assist with the Night Team’s training and development efforts
• Demonstrate knowledge of hotel room categories, rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for?

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work independently and as part of a team
• Competent level of IT proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office