Guest Relations

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Team Member in Makkah to engage with VIP guests throughout their stay. The role involves welcoming VIPs, managing the guest relations desk, and ensuring all service standards and requests are met. The ideal candidate will have a passion for outstanding guest service, excellent communication skills, and a calm demeanor. This is a full-time position with opportunities to create remarkable hospitality experiences for guests.

Qualifications

• Calm, organized individual with great attention to detail.
• Excellent communication skills essential.
• Passion for delivering exceptional Guest service.

Responsibilities

• Coordinate with Housekeeping for VIP guest room allocations.
• Welcome and manage the guest check-in process for VIPs.
• Serve as the main contact point for VIP guests.

Skills

Attention to detail

Excellent presentation skills

Exceptional Guest service

Multi-tasking

Computer literacy

Professional hospitality manner

Guest relations experience

Conflict resolution

Cash handling

Job description

Job Description - Guest Relations (HOT0C77H)

Job Description

Guest Relations (HOT0C77H)

Work Locations

Hilton Hotels – Makkah Makkah 21955

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests


• Be responsible for special room assignments and suite occupancies


• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room


• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival


• Manage the Guest Relations Desk in the hotel lobby


• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements


• Maintain the inventory of Guest amenities


• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

• Calm, efficient, and organized with great attention to detail


• Excellent personal presentation and communication skills


• A passion for delivering exceptional levels of Guest service


• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest


• Computer literate and able to navigate through Company systems


• Professional manner with an emphasis on hospitality and guest service


• Guest relations experience in the hotel, leisure, and/or entertainment sectors


• Proven ability to listen and respond to demanding Guest needs


• Conflict resolution experience


• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Tapestry Collection by Hilton

Job

Guest Services, Operations, and Front Office