Guest Experience Lead - Front Office

Hilton; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

Hilton is hiring an Assistant Front Office Manager in Riyadh to oversee daily front office operations and deliver exceptional guest experiences. You will help manage guest services, registrations, and room inventory while upholding standards and hotel policies.

You will monitor guest satisfaction, support up-selling activities to boost occupancy and revenue, and train the team on Hilton offerings and local attractions.

Qualifications

• Passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Teamwork drives the best outcomes.
• Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Support daily front office operations: oversee Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Support revenue initiatives: promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Oversee VIP guest experience: review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Inspire and develop the team: supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Urgency & discipline

Job description

Hilton is hiring an Assistant Front Office Manager in Riyadh to oversee daily front office operations and deliver exceptional guest experiences. You will help manage guest services, registrations, and room inventory while upholding standards and hotel policies.

You will monitor guest satisfaction, support up-selling activities to boost occupancy and revenue, and train the team on Hilton offerings and local attractions.