Front Office Manager — Guest Experience & Team Leader

InterContinental Hotels Group; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Benefits offered by this job

Uniform

Room discounts

Job summary

Holiday Inn Riyadh Rose Yard is seeking an Assistant Front Office Manager to own guest registration, reservations, porter and concierge services while delivering the warmest welcome to guests in a busy Riyadh hotel.

Reporting into the Director of Rooms, you’ll lead the front desk team, coach staff, manage operations, help with budgeting and identify upsell opportunities that drive revenue while upholding IHG standards and guest‑centric service.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

Skills

Fluent English

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

Holiday Inn Riyadh Rose Yard is seeking an Assistant Front Office Manager to own guest registration, reservations, porter and concierge services while delivering the warmest welcome to guests in a busy Riyadh hotel.

Reporting into the Director of Rooms, you’ll lead the front desk team, coach staff, manage operations, help with budgeting and identify upsell opportunities that drive revenue while upholding IHG standards and guest‑centric service.