Front Office Team Lead: Guest Experience & Growth

IHG Hotels & Resorts; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

IHG Hotels & Resorts in Riyadh is seeking an Assistant Front Office Manager to lead the front desk team, coordinate guest registration and reservations, and ensure a warm, efficient welcome for all guests. The role offers hands-on exposure, training opportunities, and a clear path for career development within our hospitality family.

Requirements include a Bachelor’s degree in Hotel Management or Business Administration, at least 3 years in Front Office/Guest Service with management experience,

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration.
• 3 years Front Office/Guest Service experience including management.
• Fluent English; additional languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we’re making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

Skills

Front Office Management

Guest Service

Team Coaching

English Proficiency

Education

Bachelor's degree in Hotel Management/ Business Administration

Job description

IHG Hotels & Resorts in Riyadh is seeking an Assistant Front Office Manager to lead the front desk team, coordinate guest registration and reservations, and ensure a warm, efficient welcome for all guests. The role offers hands-on exposure, training opportunities, and a clear path for career development within our hospitality family.

Requirements include a Bachelor’s degree in Hotel Management or Business Administration, at least 3 years in Front Office/Guest Service with management experience,