Front Desk & Guest Services Champion

Hilton; Riyadh; On-site; SAR 72,000 - 96,000; Full time

Job summary

Hilton in Riyadh is seeking a Front Desk Receptionist to warmly welcome guests, manage efficient check-in and check-out, and ensure accurate audit procedures are followed. You will represent the brand with professionalism, handle guest inquiries, and resolve issues promptly to enhance the guest experience.

You’ll coordinate with the Front Office Manager and night team, maintain knowledge of room categories, rates, packages and promotions, and promote hotel services.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Job description

Hilton in Riyadh is seeking a Front Desk Receptionist to warmly welcome guests, manage efficient check-in and check-out, and ensure accurate audit procedures are followed. You will represent the brand with professionalism, handle guest inquiries, and resolve issues promptly to enhance the guest experience.

You’ll coordinate with the Front Office Manager and night team, maintain knowledge of room categories, rates, packages and promotions, and promote hotel services.