Guest Experience Lead, Restaurant Operations

Hilton; Saudi Arabia; On-site; SAR 134,000 - 268,000; Full time

Job summary

Hilton in Saudi Arabia is seeking an Assistant Restaurant Manager to lead daily dining operations, uphold service excellence, and guide a team to deliver memorable guest experiences. You will collaborate with the Restaurant Manager on quality control, training, and revenue initiatives.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency to maintain Hilton’s renowned standards and guest satisfaction across hotel dining outlets.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Oversee daily operations: Assist with managing outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Enhance guest experiences: Collaborate with the Restaurant Manager to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the dining experience
• Contribute to team development: Supervise and support team members, provide coaching, assist with performance evaluations, and contribute to professional development initiatives under the Manager’s guidance
• Support revenue initiatives: Help implement marketing strategies, up-selling techniques, and promotions to boost food and beverage sales
• Recruit and train team members: Assist in hiring, interviewing, onboarding, and training new team members to uphold service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in Saudi Arabia is seeking an Assistant Restaurant Manager to lead daily dining operations, uphold service excellence, and guide a team to deliver memorable guest experiences. You will collaborate with the Restaurant Manager on quality control, training, and revenue initiatives.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency to maintain Hilton’s renowned standards and guest satisfaction across hotel dining outlets.