Hotel Operations Lead — Guest Experience & Team Coach

Hilton; Saudi Arabia; On-site; SAR 156,000 - 234,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, delivering memorable experiences that brighten guests' stays. You'll manage daily hotel operations, supervise front desk and staff, respond to guest inquiries, and coordinate cross-department coverage to maintain high service standards and ensure safety and policy compliance.

Join a team focused on hospitality excellence and leadership development, with opportunities to train

Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Saudi Arabia is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, delivering memorable experiences that brighten guests' stays. You'll manage daily hotel operations, supervise front desk and staff, respond to guest inquiries, and coordinate cross-department coverage to maintain high service standards and ensure safety and policy compliance.

Join a team focused on hospitality excellence and leadership development, with opportunities to train