Front Office Manager: Guest Experience Leader

Hilton; Jeddah; On-site; SAR 140,000 - 210,000; Full time

Job summary

Hilton in Jeddah is seeking a Front Office Manager to lead daily front office operations, ensure guest satisfaction, and drive revenue for the hotel. You will supervise the front office team, implement service standards, and coordinate with partnerships to deliver memorable stays.

The role emphasizes leadership, integrity, teamwork, and a proactive approach to hospitality, with a focus on delivering exceptional experiences for every guest.

Qualifications

• Leadership and people management abilities.
• Strong communication and interpersonal skills.
• Customer-service oriented with a hospitality mindset.

Responsibilities

• Oversee Front Office operations including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor guest satisfaction and guide improvements to enhance guest experience.
• Promote hotel services and execute up-selling to drive occupancy and revenue.

Skills

Leadership

Teamwork

Customer service

Communication

Problem solving

Job description

Hilton in Jeddah is seeking a Front Office Manager to lead daily front office operations, ensure guest satisfaction, and drive revenue for the hotel. You will supervise the front office team, implement service standards, and coordinate with partnerships to deliver memorable stays.

The role emphasizes leadership, integrity, teamwork, and a proactive approach to hospitality, with a focus on delivering exceptional experiences for every guest.