Front Office Leader - Guest Experience & Revenue

Hilton; Dammam; On-site; SAR 156,000 - 257,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Location-based benefits

Job summary

Hilton is seeking a Front Office Manager in Dammam to lead daily front office operations, ensure guest satisfaction, and drive revenue through service excellence and up-selling initiatives. You will coach and mentor the front office team, uphold Hilton standards, and promote a warm, welcoming hotel experience.

Ideal candidates bring leadership, integrity, and a passion for hospitality, with a proven ability to inspire teams, manage guest relations, and foster a positive work culture in a dynamic

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Job description

Hilton is seeking a Front Office Manager in Dammam to lead daily front office operations, ensure guest satisfaction, and drive revenue through service excellence and up-selling initiatives. You will coach and mentor the front office team, uphold Hilton standards, and promote a warm, welcoming hotel experience.

Ideal candidates bring leadership, integrity, and a passion for hospitality, with a proven ability to inspire teams, manage guest relations, and foster a positive work culture in a dynamic