Hospitality Operations Leader: Guest Experience

Hilton; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Hilton Riyadh is seeking an experienced Operations Manager to lead daily hotel operations on-site, driving guest satisfaction and financial performance. This full-time role offers the chance to influence service standards, budgeting, and strategic planning in a dynamic hospitality environment.

You’ll manage a high-performing team, implement quality initiatives, and foster an engaging workplace culture that reflects Hilton’s values of warmth and integrity.

Responsibilities

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Job description

Hilton Riyadh is seeking an experienced Operations Manager to lead daily hotel operations on-site, driving guest satisfaction and financial performance. This full-time role offers the chance to influence service standards, budgeting, and strategic planning in a dynamic hospitality environment.

You’ll manage a high-performing team, implement quality initiatives, and foster an engaging workplace culture that reflects Hilton’s values of warmth and integrity.