Front Office & Guest Experience Leader

Hilton; Saudi Arabia; On-site; SAR 120,000 - 240,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Saudi Arabia is seeking a Front Office Manager to lead daily front office operations and deliver memorable guest experiences across our hotels.

You’ll supervise guest services, registration, and room inventory, while driving guest satisfaction, coaching a high-performing team, and promoting revenue through up-selling initiatives. Join us to help create hospitality that shines for every guest.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Saudi Arabia is seeking a Front Office Manager to lead daily front office operations and deliver memorable guest experiences across our hotels.

You’ll supervise guest services, registration, and room inventory, while driving guest satisfaction, coaching a high-performing team, and promoting revenue through up-selling initiatives. Join us to help create hospitality that shines for every guest.