Guest Experience Front Desk Agent

W Hotels; Riyadh; On-site; SAR 45,000 - 65,000; Full time

Job summary

W Hotels Riyadh is seeking a Front Office/Guest Services Associate to welcome guests, confirm reservations, assign rooms, and issue key cards. You will handle payments, process check-ins and check-outs, and respond to guest inquiries with prompt, professional service.

You will coordinate with Housekeeping, assist with directions, manage guest requests, and balance cash at shift end while upholding Marriott policies and security standards in a fast-paced luxury environment.

Qualifications

• Education: High school diploma or GED.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check‑in; maintain accurate reports.

Education

High school diploma or GED equivalent

Job description

W Hotels Riyadh is seeking a Front Office/Guest Services Associate to welcome guests, confirm reservations, assign rooms, and issue key cards. You will handle payments, process check-ins and check-outs, and respond to guest inquiries with prompt, professional service.

You will coordinate with Housekeeping, assist with directions, manage guest requests, and balance cash at shift end while upholding Marriott policies and security standards in a fast-paced luxury environment.