Guest Experience Specialist — Front Desk

Wyndham Hotels & Resorts EMEA; Riyadh; On-site; SAR 33,480 - 55,800; Full time

Job summary

A leading hotel chain in Riyadh seeks a Front Office Agent responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process. This role involves greeting guests, managing reservations, resolving complaints, and collaborating with other departments. Candidates should have a high school diploma, previous customer service experience, and strong communication skills. Fluency in English is required, with additional languages preferred. This position supports the hotel's aim to deliver a seamless guest experience.

Qualifications

• Previous experience in a customer service or front desk role, preferably in a hotel.
• Knowledge of additional languages is an advantage.

Responsibilities

• Greet and welcome guests upon arrival.
• Efficiently handle the check-in and check-out process.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls and respond to guest inquiries.
• Address and resolve guest complaints or issues.
• Prepare and review guest bills for accuracy.
• Work closely with other hotel departments.
• Maintain accurate records of guest information and transactions.

Skills

Excellent communication skills

Customer service

Multitasking

Interpersonal skills

Ability to work flexible hours

Fluency in English

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Microsoft Office Suite

Job description

A leading hotel chain in Riyadh seeks a Front Office Agent responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process. This role involves greeting guests, managing reservations, resolving complaints, and collaborating with other departments. Candidates should have a high school diploma, previous customer service experience, and strong communication skills. Fluency in English is required, with additional languages preferred. This position supports the hotel's aim to deliver a seamless guest experience.