Front Desk Agent - Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 44,640 - 72,540; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is looking for a Front Desk Agent in Riyadh, Saudi Arabia. This role involves managing guest check-ins, check-outs, and room assignments in a luxury hotel environment, ensuring exceptional guest experiences throughout their stay.

The ideal candidate should possess strong guest service skills, a high school diploma, and a service-focused attitude. The position also offers opportunities for growth within the luxury hospitality sector.

Qualifications

• Less than 1 year of experience in guest services, front desk, or hospitality.
• No supervisory experience required.
• Good understanding of check-in/check-out and guest registration.

Responsibilities

• Assign rooms based on guest requests and preferences.
• Coordinate check-in and pre-registration for arriving guests.
• Process guest billing accurately and efficiently.

Skills

Front desk operations

Guest Services

Guest check-in

Guest check-out

Room assignment

Pre-registration

Reservation confirmation

Payment processing

Professional communication

Education

High school diploma or G.E.D.

Tools

Hotel computer systems

Point of sale systems

Job description

Role Overview

Front Desk Agent - Guest Services in Riyadh, Saudi Arabia is a hospitality opportunity for a guest‑focused rooms operations professional who can manage check‑ins, check‑outs, room assignments, reservations, billing updates, and guest requests in a luxury hotel environment. The selected employee will support hotel operations at the Tabuk, Amaala, Saudi Arabia property location, while the main hiring and recruitment location remains Riyadh, Saudi Arabia.

Job Details

Country: Saudi Arabia
City: Riyadh
Industry: Hospitality
Function: Front Desk Agent
Salary: 4000‑6500 (estimated)

Key Responsibilities

• Assign rooms according to guest requests, preferences, availability, and hotel procedures whenever possible.
• Pre‑register designated guests and prepare key packets for smooth arrivals.
• Organize and coordinate check‑in and pre‑registration procedures for arriving groups.
• Set up and process guest check‑ins and check‑outs accurately and efficiently.
• Activate room keys and ensure guests receive correct room access information.
• Secure valid payment and follow hotel procedures for billing authorization.
• Confirm reservations, cancellations, room changes, and check‑out changes when possible.
• Review, track, and accommodate guest requests for room changes or check‑out adjustments.
• Communicate room status, reservation updates, and guest request information to appropriate staff.
• Review out‑of‑order rooms daily and coordinate updates with relevant departments.
• Ensure room rates match market codes and document exceptions where required.
• Verify guest billing details and adjust charges when required according to hotel procedures.
• File guest paperwork, registration documents, billing records, and related documentation properly.
• Identify over‑commitments and support proper handling of room inventory concerns.
• Perform duplicate reservation checks and block rooms as required by daily operations.
• Run daily reports to support arrivals, departures, room status, and front office planning.
• Follow up with guests to ensure requests, concerns, or problems have been resolved to their satisfaction.
• Receive, record, and relay guest messages accurately, completely, and clearly.
• Welcome and acknowledge guests according to hotel standards with genuine appreciation.
• Anticipate and address guest service needs, including support for individuals with disabilities.
• Answer telephones using professional etiquette and clear communication.
• Prepare and review written documents accurately and completely.
• Enter, locate, and update information using computers, hotel systems, and point of sale systems.
• Coordinate tasks and work with Housekeeping, Engineering, Concierge, Reservations, and other departments.
• Serve as a departmental role model by maintaining professional conduct, service discipline, and teamwork.
• Follow company policies, safety procedures, grooming standards, confidentiality requirements, and quality assurance standards.
• Stand, sit, or walk for extended periods during the work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform additional reasonable duties requested by supervisors to support guest services and rooms operations.

Ideal Profile

• High school diploma, G.E.D. equivalent, or similar educational qualification.
• Less than 1 year of related experience in guest services, front desk, rooms operations, reservations, hospitality service, or customer‑facing support.
• No supervisory experience required.
• No license or certification required.
• Good understanding of check‑in, check‑out, guest registration, room assignments, reservations, and billing support.
• Comfortable using computers, hotel systems, point of sale systems, and guest information tools.
• Clear and professional communication skills for guest interaction, telephone handling, written documents, and departmental coordination.
• Strong attention to detail when handling reservations, room blocks, payment details, guest paperwork, and reports.
• Able to respond to guest needs, complaints, room requests, and follow‑up matters with patience and professionalism.
• Service‑focused attitude with the ability to welcome guests warmly and maintain luxury hospitality standards.
• Able to coordinate with multiple departments to support guest satisfaction and smooth daily operations.
• Professional appearance, confidentiality, reliability, and commitment to quality service are essential.

Skills Set

• Front desk operations
• Guest Services
• Guest check‑in
• Guest check‑out
• Room assignment
• Pre‑registration
• Group arrivals
• Reservation confirmation
• Reservation cancellation
• Room blocking
• Key activation
• Payment processing
• Billing verification
• Market code checking
• Daily reports
• Guest paperwork
• Guest message handling
• Telephone etiquette
• Guest request follow‑up
• Rooms operations
• Point of sale systems
• Hotel computer systems
• Interdepartmental coordination
• Housekeeping coordination
• Reservation support
• Guest communication
• Quality assurance
• Confidentiality
• Luxury hospitality
• Customer service
• Attention to detail
• Professional communication

Why Join Us

This role offers a valuable opportunity to grow within a luxury hospitality environment where every guest arrival and departure shapes the overall stay experience. The position provides exposure to front office systems, guest relations, reservations, billing support, rooms coordination, and refined service standards. It is a strong fit for candidates who enjoy guest‑facing work, organized administrative tasks, and being part of a premium hotel team focused on memorable service.