Guest Experience Concierge

IHG Hotels & Resorts; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

IHG Hotels & Resorts in Riyadh is seeking a front desk receptionist to warmly welcome guests and manage check-in/check-out, registrations, and payments. You will handle inquiries, reservations, and cancellations while coordinating with Housekeeping on room status and ensuring accurate guest records in the hotel system.

The role involves assisting with guest requests, providing facility information, and maintaining a neat, professional reception area in line with InterContinental standards.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest information and ensure all registration details are accurate.
• Process room payments, deposits, and other guest transactions.
• Handle guest requests, inquiries, and complaints professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Manage room assignments and coordinate with Housekeeping regarding room status.
• Handle telephone calls, emails, and guest messages promptly.
• Assist guests with reservations, modifications, and cancellations.
• Monitor arrivals, departures, VIP guests, and special requests.
• Maintain accurate guest records and update the hotel system accordingly.
• Coordinate with other departments to ensure guest requests are followed up.
• Prepare and review daily reports and handover information.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and InterContinental service standards.
• Handle guest keys and ensure proper key control procedures are followed.
• Assist with luggage arrangements and transportation requests when required.
• Maintain confidentiality of guest information.
• Follow cash handling, security, health, and safety procedures.
• Promote hotel services and facilities when appropriate.
• Support colleagues and other departments during busy periods.
• Attend daily briefings and communicate important guest information to the team.
• Complete all assigned tasks and ensure a proper handover at the end of the shift

Skills

Customer service

Communication skills

Problem solving

Multitasking

Job description

IHG Hotels & Resorts in Riyadh is seeking a front desk receptionist to warmly welcome guests and manage check-in/check-out, registrations, and payments. You will handle inquiries, reservations, and cancellations while coordinating with Housekeeping on room status and ensuring accurate guest records in the hotel system.

The role involves assisting with guest requests, providing facility information, and maintaining a neat, professional reception area in line with InterContinental standards.