Receptionist - InterContinental Riyadh

InterContinental Hotels Group; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

InterContinental Hotels Group is seeking a professional receptionist in Riyadh to warmly greet guests and manage check-in/out with accuracy. You will handle guest inquiries, process payments, and coordinate with housekeeping to ensure room readiness.

The role requires excellent communication, teamwork, and a courteous, efficient service mindset to uphold the hotel's standards.

Responsibilities

• Welcome guests in a warm, professional manner.
• Handle efficient check-in and check-out procedures.
• Verify guest information and register details accurately.
• Process room charges, deposits and guest transactions.
• Address guest inquiries, requests and complaints professionally.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate room assignments with Housekeeping and update room status.
• Manage guest messages via phone and email promptly.
• Assist with reservations, changes, and cancellations.
• Monitor arrivals, VIP guests and special requests.
• Maintain accurate guest records in the hotel system.
• Collaborate with other departments to fulfill guest requests.
• Prepare daily reports and handover information.
• Keep the reception area clean, organized and presentable.

Job description

Day-to-Day Tasks

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest information and ensure all registration details are accurate.
• Process room payments, deposits, and other guest transactions.
• Handle guest requests, inquiries, and complaints professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Manage room assignments and coordinate with Housekeeping regarding room status.
• Handle telephone calls, emails, and guest messages promptly.
• Assist guests with reservations, modifications, and cancellations.
• Monitor arrivals, departures, VIP guests, and special requests.
• Maintain accurate guest records and update the hotel system accordingly.
• Coordinate with other departments to ensure guest requests are followed up.
• Prepare and review daily reports and handover information.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and InterContinental service standards.
• Handle guest keys and ensure proper key control procedures are followed.
• Assist with luggage arrangements and transportation requests when required.
• Maintain confidentiality of guest information.
• Follow cash handling, security, health, and safety procedures.
• Promote hotel services and facilities when appropriate.
• Support colleagues and other departments during busy periods.
• Attend daily briefings and communicate important guest information to the team.
• Complete all assigned tasks and ensure a proper handover at the end of the shift