Front Desk Experience Specialist — Warm Welcomes

IHG; Al Khobar; On-site; SAR 42,000 - 72,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

IHG in Al Khobar is seeking a Front Desk Agent who welcomes guests, handles bookings, processes payments, and makes check-in and check-out smooth.

You will respond to inquiries, offer tailored local recommendations, and anticipate guests’ needs to create memorable stays.

Strong communication, basic math, and computer literacy are essential; fluency in Arabic helps, but extra languages are a plus. We provide uniform and extensive training.

Qualifications

• Excellent communication with guests and colleagues.
• Problem-solving skills to turn issues into opportunities.
• Fluency in the local language is preferred but not essential.
• Good literacy, numeric ability, and basic computer skills.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly, efficient approach.
• Take, manage, and receive payments for bookings and services.
• Provide local recommendations and anticipate guest needs throughout their stay.
• Address guest concerns and resolve issues to ensure memorable experiences.

Skills

Customer service

Communication skills

Problem solving

Fluent in Arabic

POS systems

Tools

POS systems

Job description

IHG in Al Khobar is seeking a Front Desk Agent who welcomes guests, handles bookings, processes payments, and makes check-in and check-out smooth.

You will respond to inquiries, offer tailored local recommendations, and anticipate guests’ needs to create memorable stays.

Strong communication, basic math, and computer literacy are essential; fluency in Arabic helps, but extra languages are a plus. We provide uniform and extensive training.