Guest Experience Agent — Front Desk & Rewards

IHG Hotels & Resorts; Al Khobar; On-site; SAR 36,000 - 72,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in Al Khobar is seeking a Front Desk Agent to warmly welcome guests and ensure a seamless start to their stay. You will manage bookings, payments, and the check-in/check-out flow while offering local insights to enhance memorable experiences.

Strong communication, problem-solving, and basic tech skills are essential; fluency in the local language is highly valued. The role includes a full uniform, generous room discounts, and comprehensive training within a global

Qualifications

• Excellent communication and guest-service mindset.
• Ability to resolve issues and turn them into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Comfort with reading, writing, basic maths, and computer use.

Responsibilities

• Greet guests warmly and initiate memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and process payments for guest bookings.
• Ensure fast and seamless check-in and check-out procedures.
• Anticipate guests' needs and provide tailored recommendations and support.

Skills

Communication skills

Problem-solving

Local language fluency

Basic computer skills

Job description

IHG Hotels & Resorts in Al Khobar is seeking a Front Desk Agent to warmly welcome guests and ensure a seamless start to their stay. You will manage bookings, payments, and the check-in/check-out flow while offering local insights to enhance memorable experiences.

Strong communication, problem-solving, and basic tech skills are essential; fluency in the local language is highly valued. The role includes a full uniform, generous room discounts, and comprehensive training within a global