Night Guest Services Lead

Sheraton Hotels & Resorts; Riyadh; On-site; SAR 167,000 - 212,000; Full time

Job summary

Sheraton Hotels & Resorts in Riyadh seeks an energetic Front Desk Associate to welcome guests and process check-ins efficiently. You will verify identities, assign rooms, and issue keys while safeguarding payments and maintaining accurate guest accounts.

The role requires helping guests with rewards, rates, and requests with a friendly, professional demeanor. Experience in guest services and supervisory duties is valued.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience.
• Minimum 1 year supervisory experience.
• Excellent guest service and communication skills.

Responsibilities

• Process guest check-ins, verify identity, assign room and issue room key.
• Set up accurate guest accounts, enter Marriott Rewards info and adjust rates.
• Secure payment prior to key issuance; balance and drop receipts.
• Prepare daily reports/logs; assist training and coaching of staff.
• Provide directions and hotel information; handle guest requests promptly.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Computer literacy

Job description

Sheraton Hotels & Resorts in Riyadh seeks an energetic Front Desk Associate to welcome guests and process check-ins efficiently. You will verify identities, assign rooms, and issue keys while safeguarding payments and maintaining accurate guest accounts.

The role requires helping guests with rewards, rates, and requests with a friendly, professional demeanor. Experience in guest services and supervisory duties is valued.