Front Office Manager

Accor Hotels; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Jeddah is seeking a Front Office Manager responsible for ensuring exceptional guest service and satisfaction through smooth front office operations. The ideal candidate will recruit and mentor team members while managing guest accounts and ensuring safety compliance. Strong communication skills and experience in brand hotels are essential. This role offers the opportunity to make a significant impact on guest experiences and team unity.

Qualifications

• Experience in brand hotels.
• Excellent command in English; additional languages are advantageous.
• Strong reporting and analytical skills.
• Good analytical and numeric skills.
• High level of organization and time management.

Responsibilities

• Ensure cohesive communication with guests and colleagues.
• Transform challenges into success stories for guests.
• Recruit, train, and mentor Front Office team members.
• Adhere to safety requirements and respond to emergencies.
• Manage reservations and guest accounts accurately.
• Monitor budgets and make informed operational decisions.

Skills

Communication

Problem-solving

Team leadership

Organizational skills

Job description

Company Description

Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services and Service(telephone), while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Qualifications

• Experience in brand hotels.
• Excellent command in English / additional language is an advantage.
• Strong reporting and analytical skills.
• Good analytical and numeric skills.
• High level of organization and time management skill.

Additional Information

• Multi-tasking
• Data Entry
• Computer Skills
• Flexibility
• Organization
• Attention to Detail
• Communication