Front Office Manager

InterContinental Hotels Group; Eastern Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global hospitality company seeks a Front Office Manager in Saudi Arabia, Eastern Province, to oversee delivering exceptional first impressions at the hotel. You will be responsible for managing and coaching the front office team, engaging with guests to handle complaints, and ensuring operational excellence. Ideal candidates have a background in hotel management, relevant experience, and fluency in English. Join us to contribute to a supportive, inclusive workplace with competitive rewards.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• 3 years of Front Office/Guest Service experience, including management.
• Experience in engaging with guests and building relationships.
• Strong skills in preparing budgets and driving revenue.

Responsibilities

• Manage and coach front office team to deliver guest experiences.
• Engage with guests to remedy complaints.
• Conduct regular front office inspections.

Skills

Guest service management

Coaching and team management

Complaint resolution

Emergency response training

Fluent English

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

Hotel: Al Ahsa (HOFHA), Al Malik Khaled Street, P.O. Box 5399, 31982

Overview

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day‑to‑day

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
• Training team members on taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.