Front Desk Guest Experience Associate

Rawad Al Manasik Hotel Operations (شركة رواد المناسك لتشغيل الفنادق); Ar Rass; On-site; SAR 45,000 - 50,000; Full time

Job summary

Rawad Al Manasik Hotel Operations Company in Saudi Arabia seeks a Hotel Receptionist for full-time, on-site work. You will greet guests, manage reservations, and coordinate with travel partners to ensure a smooth stay for pilgrims. Strong customer service and multilingual communication are essential in this fast-paced environment.

The role focuses on accurate records, billing, and adherence to hotel policies, with a service-oriented approach to diverse guests.

Qualifications

• 0–1 years of experience (entry-level candidates welcome).
• Saudi national (requirement).
• Excellent communication and interpersonal skills.
• Ability to thrive in a high-volume pilgrimage services environment.
• Strong customer service orientation.
• Comfort working with guests from diverse backgrounds and languages.

Responsibilities

• Maintain accurate, up-to-date reservation records and organize all booking documentation.
• Deliver exceptional customer service across the reception desk and resolve guest complaints professionally.
• Ensure consistent implementation of hotel policies and operational procedures in daily operations.
• Build and maintain strong partnerships with travel agencies, pilgrimage tour operators, and online booking platforms.
• Review room rates and pricing structures, generate accurate invoices, and ensure billing aligns with established pricing policies.

Skills

Communication skills

Interpersonal skills

Customer service orientation

Languages / multicultural

Job description

Rawad Al Manasik Hotel Operations Company in Saudi Arabia seeks a Hotel Receptionist for full-time, on-site work. You will greet guests, manage reservations, and coordinate with travel partners to ensure a smooth stay for pilgrims. Strong customer service and multilingual communication are essential in this fast-paced environment.

The role focuses on accurate records, billing, and adherence to hotel policies, with a service-oriented approach to diverse guests.