Front Desk & Guest Experience Lead

Rotana Hotels; Saudi Arabia; On-site; SAR 89,000 - 167,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a Front Office Manager to lead the front desk operations and ensure flawless guest service. You will oversee reception, end-of-day procedures, and reporting accuracy while driving guest satisfaction with proactive service and policy adherence.

Responsibilities include maximizing room revenue through up-selling, promoting loyalty programs and events, and ensuring compliant accounting, audits, and staff development to uphold corporate standards.

Responsibilities

• Lead and oversee front desk operations and reception duties to ensure smooth daily workflow.
• Ensure end-of-day procedures are completed accurately and all reports are prepared.
• Maximize guest satisfaction by proactively eliciting feedback and taking corrective actions.
• Drive room revenue through up-selling within policy guidelines and manage room availability during peak times.
• Promote loyalty programs, in-house events, and partnerships with hotel/company brands.
• Ensure accounting and auditing practices align with company policies and governmental requirements.
• Coach and develop the front office team to deliver exceptional service and uphold standards.

Job description

Rotana Hotels in Saudi Arabia is seeking a Front Office Manager to lead the front desk operations and ensure flawless guest service. You will oversee reception, end-of-day procedures, and reporting accuracy while driving guest satisfaction with proactive service and policy adherence.

Responsibilities include maximizing room revenue through up-selling, promoting loyalty programs and events, and ensuring compliant accounting, audits, and staff development to uphold corporate standards.