Front Desk Concierge - Guest Experience

Rotana Hotels; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name where possible, assist with inquiries, and maintain knowledge of hotel facilities and local attractions to respond to enquiries.

The role requires a proactive attitude, adherence to standards, and accurate cashiering and guest privacy.

Qualifications

• Customer service excellence and professional demeanor.
• Good communication and guest handling.
• Proactive attitude and ability to work in a fast-paced hotel environment.

Responsibilities

• Provide prompt, courteous and efficient service from arrival to departure.
• Greet guests by name and escort to their room when possible.
• Assist guests with inquiries about hotel facilities, local attractions and activities.
• Maintain up-to-date knowledge of hotel information, hours, promotions and events.
• Process check-in/check-out and manage incidental charges using Front Office systems.
• Ensure guest privacy and confidentiality of information.

Job description

Rotana Hotels in Saudi Arabia is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name where possible, assist with inquiries, and maintain knowledge of hotel facilities and local attractions to respond to enquiries.

The role requires a proactive attitude, adherence to standards, and accurate cashiering and guest privacy.