Hotel Receptionist

Ummahjobs; Saudi Arabia; On-site; SAR 45,000 - 50,000; Full time

Job summary

Rawad Al Manasik Hotel Operations Company in Makkah is seeking a Hotel Receptionist for a full-time, on-site role at the heart of guest experience. You will manage front-desk duties, maintain reservations, assist pilgrims from diverse backgrounds, and coordinate with travel partners and agencies.

Entry-level candidates (0–1 years) are welcome; Saudi national required; excellent communication and customer service skills are essential to thrive in a high-volume environment.

Qualifications

• 0–1 years of experience; entry-level candidates welcomed.
• Saudi national is required.
• Excellent communication and interpersonal skills.
• Ability to thrive in a high-volume pilgrimage services environment.
• Strong customer service orientation; comfortable with diverse guests.

Responsibilities

• Maintain accurate, up-to-date reservation records and organize booking documentation.
• Deliver exceptional customer service at the reception and resolve guest complaints professionally.
• Ensure consistent implementation of hotel policies and procedures.
• Build partnerships with travel agencies, pilgrimage tour operators, and online booking platforms.
• Review room rates, generate invoices, and ensure pricing aligns with established policies.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Multilingual communication

Job description

Rawad Al Manasik Hotel Operations Company operates hospitality properties dedicated to serving pilgrims undertaking Hajj and Umrah in Makkah, Saudi Arabia. This full-time, on-site Hotel Receptionist position sits at the heart of the guest experience, serving visitors from diverse national and linguistic backgrounds.

Role Overview:

You will manage core front-desk and reception services, serving as the primary contact point for guests and coordinating with external partners throughout their stay.

Key Responsibilities:

• Maintain accurate, up-to-date reservation records and organize all booking documentation
• Deliver exceptional customer service across the reception desk and resolve guest complaints professionally and effectively
• Ensure consistent implementation of hotel policies and operational procedures in daily operations
• Build and maintain strong partnerships with travel agencies, pilgrimage tour operators, and online booking platforms
• Review room rates and pricing structures, generate accurate invoices, and ensure billing aligns with established pricing policies

What We're Looking For:

• 0–1 years of experience (entry-level candidates welcome)
• Saudi national (requirement)
• Excellent communication and interpersonal skills
• Ability to thrive in a high-volume, fast-paced pilgrimage services environment
• Strong customer service orientation
• Comfort working with guests from diverse backgrounds and languages

Compensation:

SAR 4,000–4,500 per month